Intern - Developer Advocate

Location US-IL-Lincolnshire
Job ID
45340
Function
Engineering

Overview

Provide front line software development consulting for software partners in Zebra’s ISV (Independent Software Vendor) program.  Work with Zebra Partner Managers to build and formalize the technical relationships with partners. Pro-actively engage with ISV partners to streamline the development process and facilitate the integration of Zebra printers into a larger solution set via.  Provide the leadership and support necessary to insure consistency in data collection, test analysis and overall utilization of the departmental knowledge base and self help tools.

Responsibilities

  1. Gather all relevant case information from strategic partners and work to resolve, recreate, or test reported symptoms.
  2. Act as partner liaison to the Sales, Marketing, and Engineering teams.
  3. Escalate cases to developers, Engineering Program Manager, or department manager after exhausting all methods to resolve the case within the context of the partner issue.
  4. Work with Technical Support and pre-sales engineers to provide additional resource as required for large projects and identify potential targets for ISV program.
  5. Serve as development consultant and advocate during product development and design control meetings.
  6. Work with targeted partners to develop and validate new print solutions within their software solution offerings.
  7. Update technical and application data within internal technical support site, as well as assisting in the identification and creation of content for the external Knowledge Base.
  8. Develop and conduct internal and external training programs and support material, as needed.
  9. Provide regular reporting to management on service request volume, service levels, and support trends.
  10. Drive innovation and program improvements to increase value and effectiveness of partner support program.
  11. Coordinate between ISV partners & Zebra on joint partner projects and solution showcases including road shows and trade shows.
  12. Performs other duties as assigned.

Qualifications

  • Enrollment in a BS degree program in Computer Science or related field.
  • Strong computer peripheral hardware, software, and network database skills.
  • Strong knowledge of Mobile (Android, iOS), Web & Server development environments utilizing Java, C#, Objective C, .NET.
  • Strong knowledge of mobile operating systems.
  • Motivated and self-directed professional with excellent communication, presentation and interpersonal skills, as well as a strong focus on customer advocacy.
  • Proven experience with wired/wireless network environments including network communications and protocols.

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