• Collections Analyst

    Location US-IL-Lincolnshire
    Job ID
  • Overview

    Zebra’s Credit and Collections department assesses customer financial risk, recommends credit lines, collects receivables, manages the dispute resolution process, handles special billing, validates and processes credit memo requests, and applies receipt of customer payments and miscellaneous funds.


    The Collections Analyst II is assigned a portfolio of strategic accounts. The Analyst interfaces with customers to procure payment and resolve any outstanding claims, disputes or short-pays. It also manages credit lines and is responsible for all customer special billing and credit memo requirements.

    The ideal candidate will be an experienced, business-to-business Accounts Receivable professional with a drive to discover their performance edge, take on additional tasks and grow with one of Forbes “America's Best Midsize Employers 2018”.


    • Collects, maintains, reconciles and manages assigned A/R portfolio.
    • Approves or denies customer pending order(s) based on account status in a timely manner.
    • Assists Cash Application when requested for the purpose of identifying payments received.
    • Determine accounts for bad debt as well as recommending such accounts for third party collection or legal action.
    • File bankruptcy claims and follow up.
    • Negotiate workouts or settlements in accordance with policy and authority level.
    • Interacts cross functionally and cross regionally as needed to resolve customer concerns.
    • Utilizes all tools available in the department for the successful management of accounts.
    • Ensures that all policies and procedures outlined in the Zebra credit policy are maintained.
    • Identifies non-compliances of policies and procedures and educate other customer facing departments.
    • Where applicable, reviews and processes letters of credit to ensure accuracy.
    • Completes special projects within the department as necessary.
    • Manages end-to-end special customer billing and credit memo needs for its assigned territory.
    • Performs and maintains all assigned Collections department reporting.
    • Performs all other duties as assigned


    • Preferred Education:  
      • Bachelor’s degree or equivalent work experience
    • Preferred Work Experience (years):
      • 2-5 years of commercial credit and/or collections experience or equivalent customer facing role. 
    • Required Skills and Competencies:
      • Ability to multi-task
      • Professional written and oral communications skills
      • Strong problem solving and research skills
      • Strong PC skills including current Microsoft Office applications
    • Preferred Skills and Competencies-  Oracle for Accounts Receivable-  Report development skills including Execl and OBIEE-  Knowledge of Sharepoint site development or other web based platform-  Project leadership abilities

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